“As a customer for over ten years, I can’t say enough about Tracey and Bob Colonair of The Colonair Agency. Not only are they exceptional of knowledge in their practice, but also take a personal interest in their client’s needs.
Over the years, I have found they are diligent in seeking out the best product for the best price. I have to say that at each renewal period, the burden of searching for coverage is relieved. I have great confidence in Tracey that her proposals are accurate and tailored to my needs. The Colonairs are genuine in their practice and write business as if it were for their own family.
The customer service I receive is first-rate. Tracey is courteous, detail oriented and prompt in responding to inquiries. Never had I ever requested a task twice. Often, I have received e-mails, insurance cards, endorsements, etc. well after office hours just because Tracey wanted to make sure all requests were addressed in a timely fashion. And, for the most part, the majority of the requests could have been addressed during the next business day. She certainly goes above and beyond representing her clients. She has gone “to bat” with Insurance Companies on my behalf on issues she believed were discriminatory to our trade, or our coverages.
I strongly recommend The Colonair Agency. The consistent quality of professionalism, integrity and products offered are not found in many agencies.”