Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- RLYou can not find better customer service!!Reale L., Watertown, CTCustomer since Apr 2025
“I have worked with Colonair Insurance for several years for both our business and personal insurance needs. You can not find better customer service!!”
- JOExcellent service and personalized attention.John O., Thomaston, CTCustomer since Apr 1995
“Thanks to Tracey, Bob, Nancy and the entire team at Colonair Insurance for their excellent service and personalized attention the years 20 years they have handled our business, home and auto insurances!”
- RWCould not ask for a harder working group of professionals.Raymond W., Waterbury, CTCustomer since Apr 1995
“My wife and I have used them for years could not ask for a harder working group of professionals. They even reached out to friends in the business to help our kids get set up when they left the state. Give them a call you will be very happy you did.”
- SBVery knowledgeable and very efficient.Stephanie B., Waterbury, CTCustomer since Apr 2025
“The staff and owner are wonderful! Saved me and my family a lot of money for home and car insurance with great coverage. The girls are great, very knowledgeable and very efficient. Would highly recommend them.”
- KRWe highly recommend Colonair!Kimberly R., New Britain, CTCustomer since Apr 2025
“Great insurance agency!! especially if you are in the commercial industry. Responds promptly and helps resolve issues quick and efficiently. We received amazing pricing for our business, thousands less than other agencies!! We highly recommend Colonair! Thanks for all your help 🙂 John’s Auto LLC”
- NBThe staff treats me like family.Nancy B., Shelton, CTCustomer since Apr 2025
“This insurance agency is the best! The staff treats me like family-they are always pleasant on the phone, are quick to get back to me with answers to any questions I have and always get me the best price for the coverage that I need. Maryanne has been a God send helping my whole family with their insurance!”
- PTProfessionalism, Quality, Responsiveness, ValuePam T., Waterbury, CTCustomer since Apr 2025
“I would never do business with any other agency! I stumbled upon Colonair about 15 years ago when I was in need for a new agency. I searched and found they were close to my home so I gave them a try. I had no idea that I was actually acquiring new friends. My first meeting with Tracey and Bob was so comfortable and friendly. They never hesitate to stop their day to service their customers. I would pop in or call and always get a response. In more current years, I have dealt with Maryanne and she gives the exact same customer service as the owners. They have insured my home and vehicle and on boarded my son and daughter when they began driving. My children are adults now and continue to use Colonair as well. I could write pages about this agency because you don’t get this kind of service in any industry. They give old school attention to everyone and they feel like family very quickly. They have also helped me out when life has thrown me curve balls and that is something I will never forget. When someone helps my family they become my friends for life. So if your looking for a new agency, you found the right place. It is personal and caring as well as extremely professional and you have some new friends!”
- LZIncredibly knowledgeable.Liz Z., Norwalk, CTCustomer since Apr 2025
“Maryanne from Colonair is incredibly knowledgeable–she helped me decide between several coverage options, providing me with cost breakdowns and sticking with me until I found the perfect plan. Her kindness and patience were icing on the cake–kudos Maryanne!”
- GFWorld class service.Gwen F., Bloomfield, CTCustomer since Apr 2025
“World class service is the only way I can accurately describe my experience with the professionals at the Colonair agency. I recently purchased a new home and with this insane real estate market, it was a very stressful buying experience to say the least. However, because I was working with Maryanne, a highly seasoned insurance professional, getting exactly the right homeowners coverage and documentation was effortless for me. The following year, I purchased a new car that we simply added to my existing policy. A few days later Maryanne contacted me. She had taken the initiative to do some research and saved me over $1300.00 in annual premium. If it were not for Maryanne, I would not have realized that savings. In closing, I highly recommend this institution and can only wish that other businesses take a page from the Colonair book on integrity and customer care. Sending a sincere thanks to Maryanne and the entire team!”
- PNThe customer service I receive is first-rate.Paula N., Southington, ConnecticutCustomer since Apr 2025
“As a customer for over twenty years, I can’t say enough about Tracey and Bob Colonair of The Colonair Agency. Not only are they exceptional of knowledge in their practice, but also take a personal interest in their client’s needs.
Over the years, I have found they are diligent in seeking out the best product for the best price. I have to say that at each renewal period, the burden of searching for coverage is relieved. I have great confidence in Tracey that her proposals are accurate and tailored to my needs. The Colonairs are genuine in their practice and write business as if it were for their own family.
The customer service I receive is first-rate. Tracey is courteous, detail oriented and prompt in responding to inquiries. Never had I ever requested a task twice. Often, I have received e-mails, insurance cards, endorsements, etc. well after office hours just because Tracey wanted to make sure all requests were addressed in a timely fashion. And, for the most part, the majority of the requests could have been addressed during the next business day. She certainly goes above and beyond representing her clients. She has gone “to bat” with Insurance Companies on my behalf on issues she believed were discriminatory to our trade, or our coverages.
I strongly recommend The Colonair Agency. The consistent quality of professionalism, integrity and products offered are not found in many agencies.”
- GCGary C., Torrington, CTCustomer since Apr 2025
“Very great people!”
- PEPaul E., Windsor, CTCustomer since Apr 2025
“Great customer service”
- SDShirleyann D., Watertown, CTCustomer since Apr 2025
“Great people! Does their best.”
- NNNick N., Watertown, CTCustomer since Apr 2025
“Top notch all the way. They make sure everything is taken care of.”
- JFJulie F., Waterbury, CTCustomer since Apr 2025
“They are excellent always helpful for any needs I have personal or for the business!!!”